Privacy Policy

Welcome to Hangry Joe's. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hangry-joes.click, place orders, sign up for promotions, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This policy applies to all information collected through our website (hangry-joes.click), and any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

1. About Us

Hangry Joe's is a food service business operating in the United States. Our mission is to deliver exceptional food experiences to our customers while maintaining the highest standards of data privacy and security. For any questions or concerns about this policy, you may contact us using the details below:

2. Applicable Law

As a business operating in the United States, Hangry Joe's is subject to a range of federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which regulates unfair or deceptive acts and practices in commerce, including privacy and data security.
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which grants California residents specific rights regarding their personal data.
• The CAN-SPAM Act, which governs commercial email communications.
• The Children's Online Privacy Protection Act (COPPA), which protects the online privacy of children under the age of 13.
• Other applicable state consumer protection and privacy laws across the United States.

Where specific state laws apply to you, we honor those rights as described throughout this policy. California residents are encouraged to review the dedicated section below for rights specific to them under the CCPA/CPRA.

3. Information We Collect

We collect information about you in various ways when you use our Services. The categories of information we collect include the following:

3.1 Personal Information You Provide Directly

When you interact with Hangry Joe's — including placing an order, creating an account, subscribing to our newsletter, completing a contact form, or participating in a promotion — you may voluntarily provide us with personal information such as:

• Name: First and last name
• Contact Details: Email address, phone number, mailing address
• Account Credentials: Username and password (stored in encrypted form)
• Payment Information: Credit/debit card details, billing address (processed via secure third-party payment processors; we do not store full card numbers)
• Order Information: Food items ordered, special dietary instructions, delivery preferences
• Communications: Any messages, feedback, reviews, or inquiries you send to us
• Promotional Preferences: Marketing opt-ins, loyalty program enrollment

3.2 Information Collected Automatically

When you visit our website or use our digital Services, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Log Data: IP address, referring URLs, pages visited, time spent on pages, links clicked, and date/time of access
• Location Data: General geographic location inferred from your IP address; precise location only if explicitly permitted by you on a mobile device
• Usage Data: How you interact with our website, including clicks, scrolls, search queries, and ordering behavior
• Network Information: Internet service provider, connection type

3.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. This helps us improve site functionality, deliver personalized content, and analyze site traffic. For detailed information about the cookies we use and how you can manage your cookie preferences, please refer to our Cookie Policy.

Types of cookies we use include:

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., shopping cart, login sessions)
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Functional Cookies: Remember your preferences (e.g., language, saved addresses)
• Marketing/Advertising Cookies: Used to deliver relevant advertisements and track ad campaign effectiveness

3.4 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms (if you interact with us through social channels or log in via a social account)
• Third-party food delivery partners and platforms
• Marketing and analytics service providers
• Payment processors who provide transaction confirmations
• Publicly available sources

4. How We Use Your Information

Hangry Joe's uses the information we collect for a variety of legitimate business purposes, including:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and providing customer support
• Communicating with you about your orders, including confirmations, updates, and delivery notifications
• Processing payments and preventing fraudulent transactions
• Sending transactional communications such as receipts and order status updates

4.2 Personalization and User Experience

• Personalizing your experience on our website, including displaying relevant menu items and promotions
• Remembering your preferences, saved addresses, and order history
• Providing personalized recommendations based on past orders

4.3 Analytics and Website Improvement

• Analyzing website traffic and usage patterns to improve site performance and design
• Conducting research and analysis to better understand our customers' needs
• Testing new features and enhancements
• Monitoring for technical issues and errors

4.4 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and information about new menu items — where you have opted in or where permitted by law
• Conducting loyalty programs and promotional campaigns
• Displaying targeted advertising on our website and third-party platforms
• Measuring the effectiveness of our marketing campaigns

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders or account.

4.5 Legal Compliance and Security

• Complying with applicable laws, regulations, and legal obligations
• Responding to legal processes, subpoenas, or government requests
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and addressing fraud, security breaches, and other harmful or illegal activity
• Protecting the rights, property, and safety of Hangry Joe's, our customers, and others

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering our Services. These providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated not to disclose or use it for other purposes. Categories of service providers include:

• Payment processors (e.g., Stripe, PayPal, Square)
• Cloud hosting and infrastructure providers
• Delivery partners and logistics providers
• Email marketing platforms
• Analytics and advertising platforms (e.g., Google Analytics, Meta Pixel)
• Customer support software providers
• Fraud detection and security services

5.2 Legal Requirements

We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Hangry Joe's
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership and your choices in that event.

5.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so, such as when you choose to participate in a co-branded promotion or refer a friend program.

5.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This data is not considered personal information under applicable law.

6. Data Security

Hangry Joe's takes the security of your personal information seriously. We implement a variety of administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Payment Processing: Payment card information is processed through PCI DSS-compliant third-party payment processors. We do not store full card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need the information to perform their job functions.
• Password Protection: User account passwords are stored using industry-standard hashing algorithms.
• Regular Security Assessments: We periodically review our security practices and update them as necessary.
• Data Minimization: We collect only the personal data necessary for the purposes described in this policy.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

When your personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention procedures.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights.

8.1 General Rights (All Users)

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., legal obligations to retain data).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

8.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell (we do not sell personal information).
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information; however, our use of certain advertising cookies may constitute "sharing" under the CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format.

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to your request within 45 days, as required by law.

8.3 How to Submit a Request

To exercise any of your privacy rights, please contact us using the methods listed in the Contact section below. To protect your information, we may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law. If we are unable to fulfill your request, we will explain why.

You may also designate an authorized agent to make a request on your behalf. In such cases, we will require proof of the agent's authorization and may verify your identity directly.

9. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, analyze site traffic, and deliver personalized content and advertising.

Managing Your Cookie Preferences: You can control your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, disabling certain cookies may affect the functionality of our website.

You may also use opt-out tools provided by advertising networks, such as the Network Advertising Initiative (NAI) Opt-Out Tool or the Digital Advertising Alliance (DAA) Opt-Out Page.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please see our full Cookie Policy.

10. Children's Privacy

Hangry Joe's Services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. Our website is not directed to children, and we do not intentionally target or market to minors.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information from our records.

If you believe that we may have collected information from a child under the age of 13 (or 18, for our Services), please contact us immediately at [email protected], and we will investigate and take appropriate action.

Parents and guardians are encouraged to monitor their children's online activities and to help enforce this Privacy Policy by instructing their children not to use our Services without parental permission.

11. International Data Transfers

Hangry Joe's is based in the United States, and our primary data processing activities occur within the United States. However, some of our third-party service providers may operate in other countries, which means your personal information may be transferred to, stored, or processed outside of the United States.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Contractual clauses requiring third-party recipients to protect personal information
• Ensuring that recipient countries provide an adequate level of data protection
• Obtaining your consent for specific transfers where required

By using our Services, you acknowledge and agree that your personal information may be transferred to and processed in countries outside of your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Hangry Joe's. This Privacy Policy applies only to our Services. We have no control over and assume no responsibility for the privacy practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party sites you visit. Linking to a third-party site does not constitute an endorsement of that site or its privacy practices.

13. Do Not Track Signals

Some web browsers and devices allow users to send "Do Not Track" (DNT) signals to websites they visit. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, Hangry Joe's does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

However, you may opt out of interest-based advertising and manage your tracking preferences through the cookie controls and opt-out tools described in our Cookie Policy.

14. Social Media Features

Our website may include social media features such as the Facebook Like button, Instagram share button, and other social media widgets. These features may collect your IP address, the page you are visiting, and set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policies of the respective social media companies, not by this Privacy Policy.

If you interact with Hangry Joe's on social media platforms (e.g., by liking, commenting, or messaging our social media pages), we may receive information about you in accordance with those platforms' privacy settings. Please review the relevant social media platform's privacy policy to understand how your data is used.

15. Email Communications and CAN-SPAM Compliance

When we send you commercial email communications, we comply with the CAN-SPAM Act, which establishes requirements for commercial email messages. Specifically:

• We clearly identify ourselves as the sender of any promotional emails
• We include our physical mailing address or a P.O. Box in each email
• We provide a clear and conspicuous way for you to opt out of future marketing emails
• We process opt-out requests promptly (within 10 business days)
• We do not use deceptive subject lines or misleading sender information

To unsubscribe from our marketing emails, click the "Unsubscribe" link at the bottom of any marketing email or contact us at [email protected].

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at hangry-joes.click
• Notify you via email if the changes are material and you have an active account with us

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of our Services and contact us to request deletion of your data.

17. Filing a Complaint

If you believe that Hangry Joe's has not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve the issue directly.

If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority. In the United States, you may contact:

Additionally, you may contact your state's Attorney General's office or consumer protection agency for guidance on your privacy rights and how to file a complaint.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

We aim to respond to all legitimate privacy inquiries within 30 days. For requests relating to California consumer rights under the CCPA/CPRA, we will respond within 45 days as required by law, with the possibility of a single 45-day extension where necessary.